At Caseverest.com, we strive to provide you with a seamless and satisfactory shopping experience. We understand that there may be instances where you need to return a product. This Return Policy outlines our guidelines and procedures for returns. By making a purchase on our website, you agree to the terms and conditions of this policy.

1. Eligibility for Returns:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 7 days of receiving the item to initiate the return process.
• Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, please notify us within 7 days of delivery to arrange for a return or replacement.
• Change of Mind: We understand that your preferences may change. For non-defective products, we accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging.

2. Return Process:

• Contact Customer Service: To initiate a return, please contact our customer service team by email: returns@caseverest.com. Provide your order number, details of the product to be returned, and the reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RA number) and instructions on how to proceed.
• Packaging and Shipping: Please ensure that the product is securely packaged in its original packaging (or equivalent) to prevent damage during transit. Include the RA number on the package. You are responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.
• Tracking and Insurance: We recommend using a shipping method with tracking and insurance to ensure the safe return of the product. We are not responsible for any lost or damaged items during the return shipping process.
• Refund or Exchange: Once we receive and inspect the returned product, we will process the refund or exchange, depending on your preference and the availability of the requested replacement item.

3. Refund and Exchange:

• Refund: For eligible returns, we will refund the original purchase amount, including any applicable taxes or shipping charges paid at the time of purchase. The refund will be issued to the original payment method within [number of days] days after the returned item is received and inspected.
• Exchange: If you prefer an exchange for the returned item, we will process the replacement as soon as possible, subject to product availability. If the desired replacement is unavailable, we will issue a refund for the returned item.

4. Non-Returnable Items:

• For reasons of hygiene and safety, certain products may not be eligible for return or exchange. These may include, but are not limited to, intimate apparel, cosmetics, personal care items, and perishable goods. Please check the product description or contact our customer service for clarification.

5. Conditions for Returns:

• Product Condition: Returned items must be unused, in their original condition, and with all original tags, labels, and packaging intact.
• Compliance with Instructions: The return must comply with the instructions provided by our customer service team regarding the return process.
• Verification: We reserve the right to verify the validity of returns and to reject a return if the product does not meet the stated return eligibility criteria.

6. Final Sale Items:

• Some products may be marked as “Final Sale” or “Non-Returnable.” These items are not eligible for return or exchange unless they are defective or damaged upon receipt.

7. Changes to the Return Policy:

If you have any questions or concerns regarding our Return Policy, please contact our customer service team for assistance